Your Satisfaction is Our Success. We strive to provide our customers with the highest level of service possible. From first visit to order delivery, we want you to be completely satisfied with your experience.
Our friendly and knowledgeable sales staff is available to help you find the product that best fits your needs.
You can shop with confidence at Cheque-Guard.com as every product we ship is covered by a manufacturer's warranty, unless otherwise noted.
Certain conditions and/or restrictions apply. A RETURN AUTHORIZATION NUMBER (RA#) must be obtained from our customer service staff and is required for ALL returns. Merchandise must be returned within 15 days of the issuance of the RA# at which time the RA# expires. RA#'s are non-renewable. Return shipping charges are the sole responsibility of the customer.
Cheque-Guard.com reserves the right to return any merchandise without a valid RA# to the customer. All returned merchandise must be in the original packaging with the UPC or bar code intact, and all components, manuals and registration card(s) included. Products using accessories such as toner, ink cartridges, and check stocks must be returned with the factory-sealed accessory or will require a deduction for a replacement. Product that is returned incomplete, or damaged, -- if accepted -- will require a deduction. This deduction is final. 30-day money back guarantee does not apply to special orders.
MANUFACTURER RETURN POLICY RESTRICTIONS
If you have merchandise that is malfunctioning or seems to be defective, we will do our best to help you obtain technical support from the manufacturer or make arrangements to repair the product. In many cases, the manufacturer can diagnose and resolve concerns over the phone. For more information, please call us at 818-484-3275 to allow us to assist you with these manufacturers, or you may call them directly.
Cheque-Guard.com Return Procedure
To return a product, please follow the steps outlined below.
Obtain a Return Authorization Number (RA#) within 30 days of the original ship date by calling 818-484-3275.
Please provide the following information when requesting a RA#: Original order number (located on packing slip), name of product being returned, reason for return, your name, daytime telephone number and e-mail address.
Verify that all merchandise is in the original packaging with the UPC or bar code intact, and that all components are included.
Please use the merchandise-return label, located on the back of your packing slip or address the package to: Cheque-Guard.com RETURNS 512 S. Verdugo Dr. Burbank, CA 91502
Return the merchandise within 15 days of issuance of the RA#. Print the RA# clearly on the outside of the package. PACKAGES WITHOUT A RA# WILL BE RETURNED TO THE SENDER.
Credits
Credit will be issued after our warehouse receives, inspects, and processes your return; however, your credit card company determines when the issued credit will be reflected in your statement. Please allow one to two billing cycles.
Replacement Merchandise
In order to receive a replacement for returned merchandise, you must place a new order. Cheque-Guard.com must receive payment for all merchandise prior to shipping any replacements. We will ship your replacement in the same manner as your original order. A temporary duplicate charge will be placed on your credit card until the returned merchandise has been received and processed by our warehouse. To make a replacement order, please call 818-484-3275.
